Help Center

If you have any questions, issues, or need assistance:

• Live Chat: Available on the bottom-left corner of our website for instant support Click here to chat.
• Email Support: support@keysouq.com our team responds within 24 hours.
• Submit a Ticket: You can also raise a support ticket for detailed assistance.

All products on Keysouq are digital game keys, so no physical delivery is required. Once your payment is successfully completed, your purchase will be processed instantly.
You can access your game keys anytime by logging into your account and navigating to Account Information → Product Keys. All the keys you’ve purchased will be securely stored there for easy viewing and redemption.
This digital delivery process ensures a fast, secure, and hassle-free experience, allowing you to access your purchased keys whenever you need them.

After completing your purchase, your digital game key will be available in your account. To view it:

1. Log in to your account.
2. Go to Account Information.
3. Open the Product Keys tab.

You’ll find all your purchased game keys listed there, ready to be copied or redeemed on the respective gaming platform.

We offer a variety of secure and convenient payment options to make your shopping experience smooth and reliable. You can complete your purchase using major Credit and Debit Cards,PayPal, orlocal payment gateways, depending on your region.
All transactions are processed through SSL-encrypted connections, ensuring that your personal and financial information remains fully protected at every step.

At Keysouq, we provide instant digital delivery for most purchases. In most cases, your game key will be available within minutes after your payment is confirmed.
If your order is placed under a brief security or payment review, please allow up to 30 minutes for verification to complete. Once verified, your key will appear automatically in your Account Information → Product Keys section.
If you still haven’t received your key after this time, please contact our support team at support@keysouq.com with your order number, and we’ll assist you promptly.

We ensure that all customers receivegenuine, valid, and fully functional keys. Each key is verified before being made available for purchase to guarantee a smooth activation experience.If your key doesn’t work or you encounter any activation issues:

1. Contact our support team immediately.
2. Provide a screenshot or short video clearly showing the error message or issue you’re experiencing.

Our team will review your case promptly and provide aresolutionas quickly as possible.

To ensure the best experience, please note thatsome game keys are region-locked, meaning they can only be activated or played in specific regions as defined by the publisher or platform.Before purchasing, we recommend that you:

• Check your region and platform compatibility to ensure the key matches your gaming account or console.
• Review language options, as some versions may only support specific languages or subtitles.
• Read the product details carefully — region, platform, and restrictions are always clearly mentioned on each product page.

Buying a key outside your region may cause activation issues. If you’re unsure about compatibility, pleasecontact our support teambefore completing your purchase.

All prices displayed on Keysouq are inclusive of VAT (where applicable) what you see is what you pay.
There are no hidden charges or additional fees at checkout, ensuring a completely transparent and hassle-free shopping experience